I hate companies that manufacture and sell consumer products with planned obsolescence... without saying they're going to expire and they won't support. If you release a product in 2011 and still have it available for sale TODAY through Amazon or other vendors... you should expect to support it OR recall it OR disclose that the product is discontinued and will not work.
Specifics: Purchased WD TV Live June 2014 from Amazon, specifically because it was rated high for use of Netflix and was still listed as a support Western Digital product. The last firmware update was August 2014, warranty support ended June 2015. Now Netflix won't work on this specific device. Many other users are not reporting the same. Netflix says there should have been updates to the software on WD TV... Western Digital says device has been discontinued, no longer supported and suggests buying the new product (released in 2013) - even though it doesn't support Netflix.
It wasn't a big out-of-pocket expense - but what Western Digital did was steal something more valuable... hours of time, tech support calls and frustration!!
This person wrote the review because of bad quality at Western Digital. Reviewer claimed that he or she lost $500 and wants Western Digital to "support their products, or issue recall on items still being sold as new today - even though they don't work".
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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