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Customer service
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This one of the worst NAS units. There is no control of the NAS drive, no way of creating private folders and although sold as a 8TB system it is only 4TB. When the description states 8TB dual drive system and you find it is 2 x 4TB. What a play on words.

Customer services UK number is actually US so you have to allow for the time difference.

There is no documentation so had to get any information from the Internet.

Please do not buy one unless you want to waste your money.

Here is the product.

https://www.wdc.com/en-gb/products/personal-cloud-storage/my-cloud-home.html?gclid=CjwKCAjwwo7cBRBwEiwAMEoXPD3ixSDilqRADrbJQCyw6eyv8VFH02f4K_mARy-THVh0S6H7I1GOFhoCk34QAvD_BwE#WDBMUT0080JWT-EESN

Reason of review: Not as described.

Monetary Loss: $289.

Preferred solution: Full refund.

I liked: Has always been good untill this issue.

I didn't like: This product is the worst i have come across.

Company wrote 0 private or public responses to the review from Aug 27.
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