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I updated my passport about twice a week religiously. Then my hard drive crashed due to a virus.

I restored my computer back to out of the box new. I didn't worry because all my info was on my passport ultra, I had even looked at it and it seemed to be all there. I attempted to replace my info, and my computer did not recognize it, even after I downloaded the WD program. there was no way I could transfer my info back to my computer.

I ended up transferring my date one folder at a time to my computer, which took a while, then i discovered that all the file extensions had been changed, so I had to go through every item to change the file extensions, and I am still doing that. NEVER EVER USE WD TO SAVE YOUR INFO.

Product or Service Mentioned: Western Digital Hard Drive.

Reason of review: Not as described.

Preferred solution: Let the company propose a solution.

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