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Just awful warranty service, whether you're buying hard drive with 3 or 5 year warranty it will make no difference. If you happen to RMA you drive say DOA or week old they will be resending you recertify drive until your warranty term runs out they don't really care,...
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Anonymous
Alan

Very Dishonest I have to totally agree with the reviewer "Awful Warranty"1 of 2 my brand new 10TB Helium was DOA it wouldn't even power on, when I called RMA they said that t...

1.1
Product
#1012387
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In mid November 2016 my WD MyCloud 4TB powered down and would not power back up under any circumstance. It was just under the 2 year warranty so I called WD Tech Support and got an RMA. I had them send me a replacement drive immediately. This required a credit card...
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#1012242
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Western Digital - Backup Software Review
My Cloud 2TB network attached storage (NAS) device was horrible! Spent about 20 hours working on configurations, changing router settings, reinstalling My Cloud software and never got transfer speeds faster than 0.05GB per second. Their device and software sucks....
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#986597
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Western Digital Backup Software Review

Their horrible Smartware software led me to believe I had a safe file backup. No obvious warning that some file types were excluded. I lost years of source code when my drive crashed and I found it was not backed up. A nightmare! A less than zero rating. Sell the hardware and don't pretend you know anything about software!!!
1.0
Details
Product or Service Quality
Style and Design
Value for money
#937890
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Had a WD My Book Drive break it's connector? Guess what? Your drive is now a DOORSTOP. WD has built in proprietary software that will only recognize it's proprietary HARDware ( ie, it's enclosures w. their circuitboard--see it? now try to re-enclose that bundle into a...
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1.0
#771533
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I just found this site because I wanted to tell someone about my frustration with Western Digital. This is not the first time I have had problems with WD. The WDTV live box is just not ready for prime time. It crashes all the time and is extremely consumer...
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Anonymous
Anonymous

This WDTV live box is total junk. I see that my comments have had no response. I was hoping to be able to dissuade at least one person from wasting their time and money on t...

1.0
La Paz, Baja California Sur
I didn't like
  • Extremely short warrantee
#717246
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I hate companies that manufacture and sell consumer products with planned obsolescence... without saying they're going to expire and they won't support. If you release a product in 2011 and still have it available for sale TODAY through Amazon or other vendors... you...
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1.4
#708330
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I purchased a new WD thunderbolt drive for my Macbook Pro. Within 4 months the second disk in the drive failed. I lost a considerable amount of data. Not a cheap drive by any means. This is what I received back from WD: Thank you for contacting Western Digital...
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1.0
#546137
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Western Digital - Smartware no Dumbware
Got a new 1 TB Western Digital external hard drive, the My Book Essentials with Smartware. Smartware really $ucks It is painfully slow, hangs, crashes a lot & takes forever to switch tabs looong hour glass no way to verify if the backup is good. This “SmartWare” is...
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2.9
Eglin Afb, Florida
#520938
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I bought a WD My Passport HD less than 6 months ago and transferred all my music and movies to it from my laptops overloaded hard drive. It had 500MG on a 1 TB and began failing to be recognized my laptop recently the failed completely today. I have been to numerous...
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Anonymous
3DAnim8r

I too have just recently experienced the exact same situation and WILL NEVER buy Western Digital again!

#484710
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