Western Digital
Reviews and Complaints
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Verified ReviewerRma doesn't work
Update: After a day of beating on all channels... again nothing from WD.So I tried a long shot, reached out to Amazon.
The return period had expired 8 months ago, but I wondered if they had an inside channel to WD.Long story short: "You're a good customer, we'll send a replacement at no charge."Say what you will about Amazon, but they know customer service.
I'm a customer for life.If and when I get my RMA drive back, I'll now have one extra for a hot swap in my 2-bay NAS—so when the next WD fails, at least I'll have data redundancy while I'm wrestling WD. A 5 year warranty...but how many more times will I have to deal with WD support for 3 drives x 5 years?
Last weeks support calls finally delivered an answer: it's broken. We'll send a replacement on Monday.Today is Tuesday, I called twice, chatted once and was told "we're out of replacement stock" Meanwhile WD online store has so much stock, it's been discounted for cyber monday sales!
I even called the store to verify!I'm so over all the lies, what a terribly managed company! 1-2 hrs on hold for every support call, but the store answered in 2 minutes...shows how much they support the customer.
- Defective and incompetent
Preferred solution: Deliver product or service ordered
User's recommendation: don't buy!
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Verified Reviewer | Orange Park, FloridaSupport on brand new My Passport drive
- No support for brand new products
Preferred solution: Get the hard drive to accept data
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Patna, BiharSsd problem
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bengaluru, KarnatakaRegarding - product WD - Easystore 4 TB
Hi Sir,
I'm Srinivas M, brother of Dr. Chudaratna Bhargava.
My sister had brought the product WD - Easystore 4 TB [WD Serial Number: WXD1EC89SZNV] from Best Buy, US. [Attached is order receipt - WD - Best Buy order receipt (G-SHP-8975-31-****)].
My sister had come to india and due to Covid-19, she was not able to take this product back to U.S. And, the product stopped functioning properly. Due to Covid, we were unable to use the warranty benefits.
I kindly request now to provide your support in providing a replacement.
We are ardent followers of WD products & have brought WD products earlier. And, I also tell my friends & colleagues to use WD products. I kindly request you to provide a replacement for this product. My sister can ship this product to your destination.
Please do acknowledge this request & do support in this. pl do provide the shipping address where in she can ship the product and get a replacement.
Regards,
Srini
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice change on website while checking out
I was placing an order for a wd_black sn850 1tb ssd drive, price was $171.99 I added it to cart, went to checkout and price changed to $209, I called them the next day and they just repeat the same thing, whatever the price is thats what it is, then I used chat feature online thinking someone else can help me, and they cant do anything without cart number, I dont have the cart number because it logged me off when I went to pay for it, so when I logged in as quest the price was different, I took a screenshot of the original price online but that doesnt matter to them, what I dont understand is how the price changed while I was checking out, it was one price when I added to cart and during checkout it went up $30, and they wont do anything about it, I felt like I was being cheated and decided not to order it and Im not sticking with wd because if the bad customer service, they obviously care about money than the customers
- Flashy website
- Worst customer service
Preferred solution: Price reduction
User's recommendation: Stick with Samsung
No response till we are still awaiting your for a responsr
RMA delay
I bought a Western Digital drive. I barely used it.
Two months later it stopped working. That was OK, it happens. I went to their website and got an RMA. I sent the drive back.
They informed me that they received the drive on September 22nd. I've been waiting until today but nothing has happened.
Today I decided to call their phone number. The first time I took the option to chat. I connected with their chat via mobile phone and waited for a reply.
I was cut off. Strike 1
Next I called again and asked to talk with a person. The system then asked if I was asking about an RMA. I pressed yes.
Then it asked me to enter the RMA number which I did. It told me that it was an invalid RMA number and would do nothing else. Eventually it hung up on me. Strike 2
Finally I went through their cumbersome process and got a person on the phone.
I explained the situation. He looked into it and told me I would have to wait. I asked how long. He said he had no way to find out.
Really? Strike 3
Well I tried again with him. Isn't this ridiculous? You owe me a drive, you say you will send one...some day, but you can't even give me an estimate?
Next week? Next year? Next century? Nope, nothing.
He went to talk with his supervisor. He came back with the same answer.
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Verified ReviewerDont Buy Western Digital products!!
Preferred solution: Let the company propose a solution
User's recommendation: Dont Buy Western Digital products!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDevice returned for warranty replacement. Can’t get device sent to me
- Inexcusable return policy
- Failed product
- Customer service lies
Preferred solution: Full refund
User's recommendation: Buyer beware
Waiting
User's recommendation: Just know whatever you do is going to take awhile
Repair service
Customer Care
Preferred solution: Let the company propose a solution
User's recommendation: Run do not walk from WD products.
Passport keeps deleting files
Not getting my product and still being charged
- Stole my money
- Terrible customer service
- Just overall trash
Preferred solution: Full refund
User's recommendation: Don't buy from their website, because its a complete waste of time and their customer support is legit dog poo *** garbage.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective item
Preferred solution: Deliver product or service ordered
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