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I purchase a WD external portable HD 4TB, I used it specifically to store photos and videos of my child and have used around 139GB. Few days ago I had repeated errors while copying. After contacting WD support and went through troubleshooting, they advise I send the...
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Company wrote 0 private or public responses to the review from 2 days ago.
2.3
I liked
  • Has always been good untill this issue
I didn't like
  • Poor customer service and resolution process
#1420436
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My 4TB drive still under 5-year warranty failed miserably. No problem, let's get it replaced. I created RMA with WD tech support on a phone because you can't just create RMA on their support website. No, it would be too easy. The RMA was created on 5/7/2018. It was...
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Company wrote 0 private or public responses to the review from May 25.
#1264152
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This one of the worst NAS units. There is no control of the NAS drive, no way of creating private folders and although sold as a 8TB system it is only 4TB. When the description states 8TB dual drive system and you find it is 2 x 4TB. What a play on words. Customer...
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Company wrote 0 private or public responses to the review from Aug 27.
1.0
I liked
  • Has always been good untill this issue
I didn't like
  • This product is the worst i have come across
#1339649
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Western Digital - Poor service

I just bought my passport three months ago and start to not function well. I called service centre, Kate. Poor conversation with her. Told her my issue and keep repeating my issues. She doesn’t help me much. Please get a good native speaker for your service centre. Really pissed me off. Keep me fir waiting in the call without response
Company wrote 0 private or public responses to the review from Aug 10.
1.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
#1325991
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recent email sums it up: As of 11Am today 3/10/2017 I talked with customer service, customer service level 2 and a manager in the department who told me that this issue is out of Customer services hands and is under the control of the RMA department. That he has no...
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Company wrote 0 private or public responses to the review from Mar 10.
3.6
I liked
  • Equipment sold
  • Has always been good untill this issue
I didn't like
  • Promises not fullfilled
  • Most answers sound like a script
  • Follow up
#1207435
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We were having a problem with a NAS drive EX4, and the support team gave us a lot of run a round in fixing. First said it was the computer,, then a program and on and on. We purchased a new PR4100 in the mean time! after abut a month of running we head buzzing from the...
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Company wrote 0 private or public responses to the review from Apr 24.
#1240351
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We purchase 10+ 8TB drives per year and have used WD because we thought they were a quality product. One of the new drives we recently purchased 1 month ago did not work out of the box. I got an RMA and sent the drive back for replacement. Mind you it was a brand new...
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Company wrote 0 private or public responses to the review from Mar 16.
1.0
I didn't like
  • Warranty they have is useless
#1211772
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Western Digital - Clay is too rude!

Clay answered my call and was so so so rude to me for no known reason. asked his info to file a complain but he refused to do so I asked for his supervisor and also asked his supervisor 3 times for the last representative info but he refused to give it to me and put me on a hold for 12 mins until the call disconnected!!! THE WORST CUSTOMER SERVICE EVER!{{Redacted}}
Company wrote 0 public responses to the review from May 17.
#1258280
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Bought a WD purple 1 Tb H drive for my security camera and was told it had a 3 year warranty.Anyway just 2 years since purchase H/drive is cactus .Contacted Centre com Seaford and told that if it was under 12 MONTHS old they would replace but being 2 years old they...
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Company wrote 0 public responses to the review from Apr 23.
1.3
#1239045
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Contact Western Digital

Mailing Address:
Western Digital
20511 Lake Forest Drive
Lake Forest, CA 92630-7741
Phone:
(949) 672-7000
More
Resolved
So my sata cables had melted to my drives sata connector striping the connection. So I contacted WD support they okay-ed the bypass on the warranty and sent a picture of the drives in the rma request. Then 2 weeks later the drive ends up back on my door step. Saying it...
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Company wrote 0 private or public responses to the review from Jan 07.
2.9
I liked
  • Reliabitiy
I didn't like
  • Extremely short warrantee
  • Lost a lot of respect for wd
  • Inability to help
#1164269
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