Western Digital Reviews and Complaints
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This one of the worst NAS units. There is no control of the NAS drive, no way of creating private folders and although sold as a 8TB system it is only 4TB. When the description states 8TB dual drive system and you find it is 2 x 4TB. What a play on words. Customer...
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I liked
- Has always been good untill this issue
I didn't like
- This product is the worst i have come across
Western Digital - Poor service
I just bought my passport three months ago and start to not function well. I called service centre, Kate. Poor conversation with her. Told her my issue and keep repeating my issues. She doesn’t help me much. Please get a good native speaker for your service centre. Really pissed me off. Keep me fir waiting in the call without response
My 4TB drive still under 5-year warranty failed miserably. No problem, let's get it replaced. I created RMA with WD tech support on a phone because you can't just create RMA on their support website. No, it would be too easy. The RMA was created on 5/7/2018. It was...
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Product
Clay answered my call and was so so so rude to me for no known reason. asked his info to file a complain but he refused to do so I asked for his supervisor and also asked his supervisor 3 times for the last representative info but he refused to give it to me and put me...
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Product
We were having a problem with a NAS drive EX4, and the support team gave us a lot of run a round in fixing. First said it was the computer,, then a program and on and on. We purchased a new PR4100 in the mean time! after abut a month of running we head buzzing from the...
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Bought a WD purple 1 Tb H drive for my security camera and was told it had a 3 year warranty.Anyway just 2 years since purchase H/drive is cactus .Contacted Centre com Seaford and told that if it was under 12 MONTHS old they would replace but being 2 years old they...
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We purchase 10+ 8TB drives per year and have used WD because we thought they were a quality product. One of the new drives we recently purchased 1 month ago did not work out of the box. I got an RMA and sent the drive back for replacement. Mind you it was a brand new...
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Product
I didn't like
- Warranty they have is useless
recent email sums it up: As of 11Am today 3/10/2017 I talked with customer service, customer service level 2 and a manager in the department who told me that this issue is out of Customer services hands and is under the control of the RMA department. That he has no...
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I liked
- Equipment sold
- Has always been good untill this issue
I didn't like
- Follow up
- Most answers sound like a script
- Promises not fullfilled
So my sata cables had melted to my drives sata connector striping the connection. So I contacted WD support they okay-ed the bypass on the warranty and sent a picture of the drives in the rma request. Then 2 weeks later the drive ends up back on my door step. Saying it...
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Product
I liked
- Reliabitiy
I didn't like
- Extremely short warrantee
- Inability to help
- Lost a lot of respect for wd
I had called technical support to get help with my old hard drive. I told the guy that I had purchased a new hard drive because I was having problems with my old one and that I was having difficultly in taking the data from my old hard drive and putting it on the new...
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