Western Digital
Western Digital Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Digital has a 1.7 star rating from 63 reviews and consumers are mostly dissatisfied, citing frequent product failures, slow RMAs, and poor resolution.
Key Takeaways for Future Customers
- Expect issues with warranty service and long RMA delays when reading Western Digital reviews.
- Document returns carefully and monitor charges due to reported billing and refund problems.
Negative Feedback / Risk Areas
- Poor customer service and hard-to-reach support with repeated unresponsiveness.
- Slow or missing replacements, lost returns, and unclear refund or exchange outcomes.
- Product reliability concerns across external drives, NAS, and SSDs leading to data loss.
Positive Feedback
Some customers note good past experiences and find the website and product selection appealing, though recent service issues dominate reviews about subscriptions and support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Digital has a 1.7 star rating from 63 reviews and consumers are mostly dissatisfied, citing frequent product failures, slow RMAs, and poor resolution.
Key Takeaways for Future Customers
- Expect issues with warranty service and long RMA delays when reading Western Digital reviews.
- Document returns carefully and monitor charges due to reported billing and refund problems.
Negative Feedback / Risk Areas
- Poor customer service and hard-to-reach support with repeated unresponsiveness.
- Slow or missing replacements, lost returns, and unclear refund or exchange outcomes.
- Product reliability concerns across external drives, NAS, and SSDs leading to data loss.
Positive Feedback
Some customers note good past experiences and find the website and product selection appealing, though recent service issues dominate reviews about subscriptions and support.
Media from reviews
Greensboro, North Carolina
Bad Customer Experience from WD and Amazon
- - WD Blue drive defective; won’t spin up or be recognized.
- - Shipped back Feb 11 to Calexico per label.
- - No case updates; UPS shows Feb 17 delivery.
Absolutely the worst customer service experience ever with a defective product! Received WD Blue Hard Drive as new but not functioning.
Would not spin up, and not recognized by two different computers. Contacted Western Digital as requested by Amazon for Warranty Service. Received Mailing Label with Case Number and RMA assigned. Carefully packaged and sent back defective drive to Calexico as addressed on label on February 11.
Have chatted and fussed with WD's so-called Customer Support since then, as they show no updated status to this case, although UPS shows delivered to Calexico on February 17. To this date, they show no interest in expediting or at least monitoring the progress of this Case/RMA.
Meanwhile my husband has ordered a Seagate Barracuda hard drive from Newegg.com, received and installed fairly prompted, setup and working like a charm!
I am out $100 due to ineffective Customer Service from both WD and Amazon. Other than would like to request a refund from wither WD or Amazon, this has been a bad customer experience from both of them!
User's recommendation: Order something else from somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges on my bank account
I need to get some one on tge line.I never ordered from this company This is sadNothing, hung up on me
User's recommendation: Watch your bank account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Very horrible service
- - Replacement drive took forever under warranty and had write errors.
- - Support delays persist with warehouse excuses and repeated call backs.
Company fixed the issue and I have been provided with product replacement. called and called and called and sent multiple emails.
nobody in that company speaks english. i think they all in the middle east somewhere by their accent.
when i got the replacement, it gave me write errors. they sent me another one and that one is also causing errors. i then contacted support again and they are supposedly sending me another drive. however, they keep giving me excuses why it hasn't shipped.
the latest excuse is they are having issues in the warehouse. i have been repeatedly told to call back, call back, call back and that is exactly what i have been doing and get no help.
i got a drive here that gives errors and is useless. i hope to hear from someone in upper management.
- Good drive
- Bad service
Preferred solution: Deliver product or service ordered
User's recommendation: never buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get into my external harddrive
Can't get it opened. Can't get my pics off.
Tried different computers.
Got a different cord. Nothing seems to work.
Preferred solution: My harddrive to open
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBEWARE OF RETURNS
- - Purchased 4 WD drives; returned within 30 days in the original box, never unboxed.
- - WD says the returned drives aren't the originals and must be kept.
I purchased 4 WD drives. I couldn't use them, so I set up the return within the 30 day period.
The drives were never unboxed and were sent back to WD in their original box. One month later, I received a box of 4 drives not in their original packaging. WD says they are not the drives that I originally sent. WD also says, 'Too bad, you have to keep them.' Where are the USB cables, the box for the drives?
Never buy WD. If you have to return anything, take photos of each drive and document everything.
Preferred solution: Full refund
User's recommendation: NEVER BUY Western Digital
Bengaluru, Karnataka
Very bad support team
almost 5 days i called up and logged the RMA , but everytime they say we dont have any data.
i am fed up wasting my time with this company.
i regret why did i choose this brand
User's recommendation: Dont buy WD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRma not received
On January 10 I was told a replacement drive would be sent within 8-10 days. I called them on day 9 and they still hadn’t shipped it and said they would expedite it. It’s now the 25th and a label was created but nothing has shipped
RMA drive never shipped. Going to purchase Iron wolf .
Ive been buying from WD for approximately 25 years solely. Its been 8 days
- Reliability
- Customer service and wd fraud in past aka smr
Preferred solution: Sending defective drive back to Amazon
User's recommendation: WD has gotten terrible. Buy another brand like Seagate
Piney Mountain, Virginia
I am angry the rep got me so upset I could
- - Packaging was not proper and could affect internal components.
- - Amazon is not helping and WD won't answer questions.
No I Wil not.
Not understand his English then he argued with me
My product that you sell to Amazon was not packaged properly now it can affect internal components. Amazon is not helping I have a question but your rep refused to answer
Customer service was terrible
Amazon cant package and WD wont answer questions
- Good product
- Bad shipping from amazon
Preferred solution: A call back to answer my question
User's recommendation: Don’t buy from Amazon
Elverson, Pennsylvania
Set up my book duo
TRYING TO GET A LIVE PERSON TO HELP set up my just purchased from B and H WD My book to my computer for Raid One ---WAS/ is incredulously difficult!!!
User's recommendation: be available I HAVE 4 WD EXTERNAL HARD DRIVES OVER 15 YEARS!!!!!
Hard disk not working
Sir, my hard disk has shut down while running, neither it fell nor anything happened, it shut down on its own. Please try to help me, all my data has been lost. I will be very grateful to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCanot use constant attack by hacker and no way to use, one year old just useless
- - The unit was inaccessible from the start due to a hacker vulnerability.
- - The user is trying to contact Western Digital.
Ever since I got the unit could not access it because of vulnerability to a hacker, so virtually unusable from the get-go and no other way to access it as far as I know, thats why Im trying to get a hold of Western Digital
Gosport, Hampshire
Its broken
Hi i have a storage device 1tr that is maybe 5yrs old. It has many photos and documents films etc.
I can no longer access it and there are many important documents on it. How do i get back in it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWD Passport problem
- - External drive is detected but not shown.
- - Beeps when connected; same issue on another computer.
My computer detect my external drive but my drive dont sho on my computer. I tried hooking it to another computer and same thing happened. I can hear it beeping which im guessing its trying to connect to computer but no luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerINCOMPETENCE BEYOND COMPARE!!!
- - Customer reports disrespectful treatment.
- - Phone numbers lead to a runaround or no answer, and the callback timing plus email denial are noted.
I have never, EVER been treated with such utter disrespect etc...in my entire life as I have been from this company!
If you try calling the phone numbers listed; 800 275 ****, 801 424 ****, 888 527 **** Etc . .
.You wil be given the complete run a round . . .or no answer or put on hold infinately .
. .
I put in a request to have them call me around 8am CST on 11 16 2023...They call me the night before...THEN, they send me an email stating that my request did not come from the email involved in the request...
Quite frankly, I think maybe it's time for a court to decide why, etc...WD is turning into a "wannabe God"
Preferred solution: This is no one's concern but a court of law from this point forward!
User's recommendation: DO NOT DEAL WITH THIS COMPANY IN THE FUTURE...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWARNING OTHER CUSTOMERS
- - Some systems won't read SanDisk USB drives or allow data retrieval.
- - Customer service was unclear and refused supervisor contact or follow-up.
WARNING: Western Digital's claim that San DIsk's USB flash drives and be shared in FLASE. After two years and hundreds of hours on working on a project and distributing data to others on their SanDisk's USB flash drives, I discovered that some systems won't even read the flash drives let alone let me edit or retrieve it's data.
When I contacted customer service about the details, they were ambiguous and not very transparent with what they could do for me as a customer. They refused to give me a full contact name and phone number of a supervisor who was supposed to be handling my case. They ghosted me. They said that they would get back with-in 24 to 48 business hours of my claim and they never did.
This makes me very suspicious of the company and i have lost faith in the product as my new computer will does not recognize the SanDIsk. The computer has been trouble shooted and it is a SanDisk issues with not being able to retrieve the data from this project.
- Customer service is ambiguous not authentic nor transparent
Preferred solution: A product that I can retrieve my data on and share with others. I lost two years and hundreds of hours of work on a project to not be able to share their drives and retrieve my data to finish the project.
User's recommendation: USE OTHER COMPANY'S FOR USB FLASH DRIVES
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo support for newly purchased product Cloud Home Duo 16tb
- - 16TB Cloud Home Duo stopped working after 3 days and I paid double the price.
- - It cannot update itself and is stuck on an unsupported version.
It's been a week since a I tried to contact WD. They are unaware of the issue.
It's not a hardware issue. This happened because of their lack of technical knowledge when it comes to online services.
It's unbelievable isn't it?
The storage device I bought 3 days ago by paying 2 times more money than its counterparts became inoperable 3 days later due to the incompetence of the manufacturer and its infamous technical service.
The device, which has been connected to the internet and electricity for 1 week, still could not update itself. It gets the ip address from my modem, dhcp is working, universal plug and play is on, the device that was connected to the internet as it was working properly until it stopped connecting to the old version due to WD and now no longer works.
The funniest part is, when I wrote about this problem on the WD forums and said how funny and disgraceful it was, the forum post I wrote was deleted by the moderator and my account was banned.
For what ?
because I get annoyed about the incapibility of WD tech staff and a recently bought product that stopped working for no reason.
- Looking stylish and they advertise well
- Advertise what they are not capable of
Preferred solution: I want my product up and running as it should be.
User's recommendation: DO NOT BUY A WD PRODUCT
About
Western Digital is an information technology company. The company specializes in helping customers collect, manage and use digital information. Western Digital focuses on developing, design, manufacturing and servicing hard drives. Western Digital drives are known to be safe and reliable, they store items and duplicate them to prevent loss. The company offers a wide range of such products as external drives, desktop drives, mobile, drives, enterprise drives, CE drives, and a number of accessories. At the present time the company serves some leading computing and electronics companies in the world.
Western Digital company employs thousands of people all over the world.
Western Digital is ranked 303 out of 1527 in Gadgets and Accessories category
USA
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Your issue is with WD. It is THEIR product and THEIR warranty. Nothing to do with Amazon unless you were returning it unopened/unused within the allowed time period.