Rimsha H Wcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Khewra, Punjab

My WD Elements USB is damaged. I want to recover its data

My U S B is corrupted .I had very important data so ,I want to exhaust my cheat to get my data back.
View full review
Lisa B Asn
map-marker Piney Mountain, Virginia

I am angry the rep got me so upset I could

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Not understand his English then he argued with me My product that you sell to Amazon was not packaged properly now it can affect internal components. Amazon is not helping I have a question but your rep refused to answer Customer service was terrible Amazon cant package and WD wont answer questions
View full review
Loss:
$122
Pros:
  • Good product
Cons:
  • Bad shipping from amazon

Preferred solution: A call back to answer my question

User's recommendation: Don’t buy from Amazon

Anonymous
map-marker Elverson, Pennsylvania

Set up my book duo

TRYING TO GET A LIVE PERSON TO HELP set up my just purchased from B and H WD My book to my computer for Raid One ---WAS/ is incredulously difficult!!!
View full review

User's recommendation: be available I HAVE 4 WD EXTERNAL HARD DRIVES OVER 15 YEARS!!!!!

David H Hju

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rma not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
RMA drive never shipped. Going to purchase Iron wolf . Ive been buying from WD for approximately 25 years solely. Its been 8 days
View full review
Pros:
  • Reliability
Cons:
  • Customer service and wd fraud in past aka smr

Preferred solution: Sending defective drive back to Amazon

User's recommendation: WD has gotten terrible. Buy another brand like Seagate

Umaraw singh D

Hard disk not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Western Digital - Hard disk not working
Western Digital - Hard disk not working - Image 2
Sir, my hard disk has shut down while running, neither it fell nor anything happened, it shut down on its own. Please try to help me, all my data has been lost. I will be very grateful to you.
View full review
Rodneisha Rxf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Canot use constant attack by hacker and no way to use, one year old just useless

Ever since I got the unit could not access it because of vulnerability to a hacker, so virtually unusable from the get-go and no other way to access it as far as I know, thats why Im trying to get a hold of Western Digital
View full review
Anonymous
map-marker Gosport, Hampshire

Its broken

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hi i have a storage device 1tr that is maybe 5yrs old. It has many photos and documents films etc. I can no longer access it and there are many important documents on it. How do i get back in it
View full review
Felicia A Xuq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

WD Passport problem

My computer detect my external drive but my drive dont sho on my computer. I tried hooking it to another computer and same thing happened. I can hear it beeping which im guessing its trying to connect to computer but no luck
View full review
Don Tej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

INCOMPETENCE BEYOND COMPARE!!!

I have never, EVER been treated with such utter disrespect etc...in my entire life as I have been from this company!

If you try calling the phone numbers listed; 800 275 ****, 801 424 ****, 888 527 **** Etc . .

.You wil be given the complete run a round . . .or no answer or put on hold infinately .

. .

I put in a request to have them call me around 8am CST on 11 16 2023...They call me the night before...THEN, they send me an email stating that my request did not come from the email involved in the request...

Quite frankly, I think maybe it's time for a court to decide why, etc...WD is turning into a "wannabe God"

View full review

Preferred solution: This is no one's concern but a court of law from this point forward!

User's recommendation: DO NOT DEAL WITH THIS COMPANY IN THE FUTURE...

Marla M Hqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

WARNING OTHER CUSTOMERS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

WARNING: Western Digital's claim that San DIsk's USB flash drives and be shared in FLASE. After two years and hundreds of hours on working on a project and distributing data to others on their SanDisk's USB flash drives, I discovered that some systems won't even read the flash drives let alone let me edit or retrieve it's data.

When I contacted customer service about the details, they were ambiguous and not very transparent with what they could do for me as a customer. They refused to give me a full contact name and phone number of a supervisor who was supposed to be handling my case. They ghosted me. They said that they would get back with-in 24 to 48 business hours of my claim and they never did.

This makes me very suspicious of the company and i have lost faith in the product as my new computer will does not recognize the SanDIsk. The computer has been trouble shooted and it is a SanDisk issues with not being able to retrieve the data from this project.

View full review
Loss:
$10
Cons:
  • Customer service is ambiguous not authentic nor transparent

Preferred solution: A product that I can retrieve my data on and share with others. I lost two years and hundreds of hours of work on a project to not be able to share their drives and retrieve my data to finish the project.

User's recommendation: USE OTHER COMPANY'S FOR USB FLASH DRIVES

Basudeb N

Hdd error

Western Digital - Hdd error
HDD ERROR or not detected of Western Digital Green Desktop 1 TB Sata Hard Disc. I want to replace it.
View full review

Preferred solution: Repair

User's recommendation: HDD ERROR

Batuhan Y Khv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No support for newly purchased product Cloud Home Duo 16tb

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Western Digital - No support for newly purchased product Cloud Home Duo 16tb
Western Digital - No support for newly purchased product Cloud Home Duo 16tb - Image 2
Updated by user Mar 28, 2023

It's been a week since a I tried to contact WD. They are unaware of the issue.

It's not a hardware issue. This happened because of their lack of technical knowledge when it comes to online services.

Original review Mar 28, 2023
My newly purchased 16tb cloudhomeduo device stopped working after 3 days of normal operation due to the incompetence of WD company. Since the device connected to the internet and I am using cannot update itself, it is stuck in a version that is no longer supported.

It's unbelievable isn't it?
The storage device I bought 3 days ago by paying 2 times more money than its counterparts became inoperable 3 days later due to the incompetence of the manufacturer and its infamous technical service.

The device, which has been connected to the internet and electricity for 1 week, still could not update itself. It gets the ip address from my modem, dhcp is working, universal plug and play is on, the device that was connected to the internet as it was working properly until it stopped connecting to the old version due to WD and now no longer works.
The funniest part is, when I wrote about this problem on the WD forums and said how funny and disgraceful it was, the forum post I wrote was deleted by the moderator and my account was banned.
For what ?
because I get annoyed about the incapibility of WD tech staff and a recently bought product that stopped working for no reason.
View full review
Loss:
$773
Pros:
  • Looking stylish and they advertise well
Cons:
  • Advertise what they are not capable of

Preferred solution: I want my product up and running as it should be.

User's recommendation: DO NOT BUY A WD PRODUCT

KK A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Meerut, Uttar Pradesh

Warranty not giving

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Western Digital - Warranty not giving
Updated by user Oct 13, 2023

NO issue resolved by the WD and just leave me to suffer through WD negligence showed to me

Original review Sep 13, 2023
Western Digital (Corporate Office)
204, Eros Corporate Tower, Nehru Place, Delhi - 110019 (Near Nehru Place Metro Station)
Warranty to extend of WD Blue 2TB hard Disk Sata S/N:- WCC4N5RDP63R and whose warrant showed that it expired kindly note that when the end consumer bought & used the item's new Hard drive for the first time in the system the warranty period began. So kindly make it right from the date of using it with invoice copy showed to you.

I have multiple times contact you and you broke my heart and bothered my mind for just a simple warranty matter, I first time in many years since 2014 first time I lost trust in WD company for a simple warranty matter and harassed me so much. I think you inside your heart suggesting me to Court now for litigation for just one warranty matter against you, As my value to listen through Email is not understood by you. You are sleeping for my Emails to respond time is running out and you not provide good answer to me.
The Matter raised so many times now i think time come to stop all this and bring lawsuit against you .

The hard Disk Price Rs 6800/ approximately , litgation Expenes, Punitive damages and harrassment expenses Rs 100000/ and Counsel Fee 50000/- Indian Ruppes all i will take from you when the cases decided by the Judge. Hope a Good judgment i will get one day against you.
View full review
Loss:
$80
Cons:
  • Run away from warranty issue

Preferred solution: Full refund

User's recommendation: No this bad company

EZHIL D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product is not working

Western Digital - Product is not working
I got ur brand hard disk 2TB in oct 2020 i used hard disk very rarely.unfortunately i took my hard disk to store photos after a long period of time but it shows error nt working..i want my datas back nd hard disk in working condition still warranty period is there
View full review

Preferred solution: I want my datas back form the hard disk and repair the hard disk in working condition

Ramkesh M Khq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jabalpur, Madhya Pradesh

WD HDD WORKING WAS STOPPED

Western Digital - WD HDD WORKING WAS STOPPED
SIR, My HDD TOSHIBA EXTERNAL 2TB (HSN-8471) PRODUCT S/N WXW2A61F7EN3 WORKING WAS STOPPED SUNDDENELY & I CAN NOT BE RECOVERED MY IMPORTANT DATA FROM THIS HARD DISK AND I PURCHAGED THIS HARD DISK ON 19-04-2022. INVOCE NO.41 & SUPPLYER'S REF. NO-041 MY CONTACT NO.957454****
View full review
Anonymous
map-marker Perth, Western Australia

WD don't carry out what they say they will do

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I sent my WD product back to them in a WD recall. They promised big discounts on their new models. My WD product was received by WD but I never got the promised discounts on their new models.
View full review

User's recommendation: Don't buy WD products

About

Summary

Western Digital is an information technology company. The company specializes in helping customers collect, manage and use digital information. Western Digital focuses on developing, design, manufacturing and servicing hard drives. Western Digital drives are known to be safe and reliable, they store items and duplicate them to prevent loss. The company offers a wide range of such products as external drives, desktop drives, mobile, drives, enterprise drives, CE drives, and a number of accessories. At the present time the company serves some leading computing and electronics companies in the world.

Western Digital company employs thousands of people all over the world.

Western Digital reviews and complaints

Western Digital is ranked 275 out of 914 in Gadgets and Accessories category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article