Western Digital
Western Digital Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Digital has 1.7 star rating based on 87 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Has always been good untill this issue, Flashy website, Equipment sold.
Cons: Poor customer service and resolution process, Cost & convoluted process of returning a defective product, Customer service.Recent recommendations regarding this business are as follows: "Dont buy WD", "NEVER BUY Western Digital", "be available I HAVE 4 WD EXTERNAL HARD DRIVES OVER 15 YEARS!", "HDD ERROR", "Don’t buy from Amazon".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Digital has 1.7 star rating based on 87 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Has always been good untill this issue, Flashy website, Equipment sold.
Cons: Poor customer service and resolution process, Cost & convoluted process of returning a defective product, Customer service.Recent recommendations regarding this business are as follows: "Dont buy WD", "NEVER BUY Western Digital", "be available I HAVE 4 WD EXTERNAL HARD DRIVES OVER 15 YEARS!", "HDD ERROR", "Don’t buy from Amazon".
Most users want Western Digital to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Western Digital Reviews
"Hard disk not working"
Sir, my hard disk has shut down while running, neither it fell nor anything happened, it shut down on its own. Please try to help me, all my data has been...
"Very bad support team"
almost 5 days i called up and logged the RMA , but everytime they say we dont have any data. i am fed up wasting my time with this company. i regret why did i...
Bengaluru, Karnataka
Very bad support team
almost 5 days i called up and logged the RMA , but everytime they say we dont have any data.
i am fed up wasting my time with this company.
i regret why did i choose this brand
User's recommendation: Dont buy WD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get into my external harddrive
Can't get it opened. Can't get my pics off.
Tried different computers.
Got a different cord. Nothing seems to work.
Preferred solution: My harddrive to open
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBEWARE OF RETURNS
I purchased 4 WD drives. I couldn't use them, so I set up the return within the 30 day period.
The drives were never unboxed and were sent back to WD in their original box. One month later, I received a box of 4 drives not in their original packaging. WD says they are not the drives that I originally sent. WD also says, 'Too bad, you have to keep them.' Where are the USB cables, the box for the drives?
Never buy WD. If you have to return anything, take photos of each drive and document everything.
Preferred solution: Full refund
User's recommendation: NEVER BUY Western Digital
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRma not received
On January 10 I was told a replacement drive would be sent within 8-10 days. I called them on day 9 and they still hadn’t shipped it and said they would expedite it. It’s now the 25th and a label was created but nothing has shipped
RMA drive never shipped. Going to purchase Iron wolf .
Ive been buying from WD for approximately 25 years solely. Its been 8 days
- Reliability
- Customer service and wd fraud in past aka smr
Preferred solution: Sending defective drive back to Amazon
User's recommendation: WD has gotten terrible. Buy another brand like Seagate
Piney Mountain, Virginia
I am angry the rep got me so upset I could
No I Wil not.
Not understand his English then he argued with me
My product that you sell to Amazon was not packaged properly now it can affect internal components. Amazon is not helping I have a question but your rep refused to answer
Customer service was terrible
Amazon cant package and WD wont answer questions
- Good product
- Bad shipping from amazon
Preferred solution: A call back to answer my question
User's recommendation: Don’t buy from Amazon
Elverson, Pennsylvania
Set up my book duo
TRYING TO GET A LIVE PERSON TO HELP set up my just purchased from B and H WD My book to my computer for Raid One ---WAS/ is incredulously difficult!!!
User's recommendation: be available I HAVE 4 WD EXTERNAL HARD DRIVES OVER 15 YEARS!!!!!
Hard disk not working
Sir, my hard disk has shut down while running, neither it fell nor anything happened, it shut down on its own. Please try to help me, all my data has been lost. I will be very grateful to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Canot use constant attack by hacker and no way to use, one year old just useless
Ever since I got the unit could not access it because of vulnerability to a hacker, so virtually unusable from the get-go and no other way to access it as far as I know, thats why Im trying to get a hold of Western Digital
Gosport, Hampshire
Its broken
Hi i have a storage device 1tr that is maybe 5yrs old. It has many photos and documents films etc.
I can no longer access it and there are many important documents on it. How do i get back in it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWD Passport problem
My computer detect my external drive but my drive dont sho on my computer. I tried hooking it to another computer and same thing happened. I can hear it beeping which im guessing its trying to connect to computer but no luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerINCOMPETENCE BEYOND COMPARE!!!
I have never, EVER been treated with such utter disrespect etc...in my entire life as I have been from this company!
If you try calling the phone numbers listed; 800 275 ****, 801 424 ****, 888 527 **** Etc . .
.You wil be given the complete run a round . . .or no answer or put on hold infinately .
. .
I put in a request to have them call me around 8am CST on 11 16 2023...They call me the night before...THEN, they send me an email stating that my request did not come from the email involved in the request...
Quite frankly, I think maybe it's time for a court to decide why, etc...WD is turning into a "wannabe God"
Preferred solution: This is no one's concern but a court of law from this point forward!
User's recommendation: DO NOT DEAL WITH THIS COMPANY IN THE FUTURE...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWARNING OTHER CUSTOMERS
WARNING: Western Digital's claim that San DIsk's USB flash drives and be shared in FLASE. After two years and hundreds of hours on working on a project and distributing data to others on their SanDisk's USB flash drives, I discovered that some systems won't even read the flash drives let alone let me edit or retrieve it's data.
When I contacted customer service about the details, they were ambiguous and not very transparent with what they could do for me as a customer. They refused to give me a full contact name and phone number of a supervisor who was supposed to be handling my case. They ghosted me. They said that they would get back with-in 24 to 48 business hours of my claim and they never did.
This makes me very suspicious of the company and i have lost faith in the product as my new computer will does not recognize the SanDIsk. The computer has been trouble shooted and it is a SanDisk issues with not being able to retrieve the data from this project.
- Customer service is ambiguous not authentic nor transparent
Preferred solution: A product that I can retrieve my data on and share with others. I lost two years and hundreds of hours of work on a project to not be able to share their drives and retrieve my data to finish the project.
User's recommendation: USE OTHER COMPANY'S FOR USB FLASH DRIVES
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo support for newly purchased product Cloud Home Duo 16tb
It's been a week since a I tried to contact WD. They are unaware of the issue.
It's not a hardware issue. This happened because of their lack of technical knowledge when it comes to online services.
It's unbelievable isn't it?
The storage device I bought 3 days ago by paying 2 times more money than its counterparts became inoperable 3 days later due to the incompetence of the manufacturer and its infamous technical service.
The device, which has been connected to the internet and electricity for 1 week, still could not update itself. It gets the ip address from my modem, dhcp is working, universal plug and play is on, the device that was connected to the internet as it was working properly until it stopped connecting to the old version due to WD and now no longer works.
The funniest part is, when I wrote about this problem on the WD forums and said how funny and disgraceful it was, the forum post I wrote was deleted by the moderator and my account was banned.
For what ?
because I get annoyed about the incapibility of WD tech staff and a recently bought product that stopped working for no reason.
- Looking stylish and they advertise well
- Advertise what they are not capable of
Preferred solution: I want my product up and running as it should be.
User's recommendation: DO NOT BUY A WD PRODUCT
Hdd error
HDD ERROR or not detected of Western Digital Green Desktop 1 TB Sata Hard Disc. I want to replace it.
Preferred solution: Repair
User's recommendation: HDD ERROR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Khewra, Punjab
My WD Elements USB is damaged. I want to recover its data
My U S B is corrupted .I had very important data so ,I want to exhaust my cheat to get my data back.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Meerut, Uttar Pradesh
Warranty not giving
NO issue resolved by the WD and just leave me to suffer through WD negligence showed to me
204, Eros Corporate Tower, Nehru Place, Delhi - 110019 (Near Nehru Place Metro Station)
Warranty to extend of WD Blue 2TB hard Disk Sata S/N:- WCC4N5RDP63R and whose warrant showed that it expired kindly note that when the end consumer bought & used the item's new Hard drive for the first time in the system the warranty period began. So kindly make it right from the date of using it with invoice copy showed to you.
I have multiple times contact you and you broke my heart and bothered my mind for just a simple warranty matter, I first time in many years since 2014 first time I lost trust in WD company for a simple warranty matter and harassed me so much. I think you inside your heart suggesting me to Court now for litigation for just one warranty matter against you, As my value to listen through Email is not understood by you. You are sleeping for my Emails to respond time is running out and you not provide good answer to me.
The Matter raised so many times now i think time come to stop all this and bring lawsuit against you .
The hard Disk Price Rs 6800/ approximately , litgation Expenes, Punitive damages and harrassment expenses Rs 100000/ and Counsel Fee 50000/- Indian Ruppes all i will take from you when the cases decided by the Judge. Hope a Good judgment i will get one day against you.
- Run away from warranty issue
Preferred solution: Full refund
User's recommendation: No this bad company
About
Western Digital is an information technology company. The company specializes in helping customers collect, manage and use digital information. Western Digital focuses on developing, design, manufacturing and servicing hard drives. Western Digital drives are known to be safe and reliable, they store items and duplicate them to prevent loss. The company offers a wide range of such products as external drives, desktop drives, mobile, drives, enterprise drives, CE drives, and a number of accessories. At the present time the company serves some leading computing and electronics companies in the world.
Western Digital company employs thousands of people all over the world.
Western Digital is ranked 290 out of 1056 in Gadgets and Accessories category
USA
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