Latest review first
I had called technical support to get help with my old hard drive. I told the guy that I had purchased a new hard drive because I was having problems with my old one and that I was having difficultly in taking the data from my old hard drive and putting it on the new...Read more
Company wrote 0 private or public responses to the review from Jan 01.
I tried to set up a phone appointment 3 times this week in order to help me set up my new PR4100 for my business... Monday... 10am appointment (confirmed by email)... no call Wednesday...10am (confirmed).... no call Thursday I send a message on wd support web site......Read more
Company wrote 0 public responses to the review from Oct 27, 2017.
I didn't like
- Customer service
Bought a 6tb external drive new in the box. Never worked even for a second as the drive could not be read by any computer. Called and spoke to a tect from WD and he had me do a lot of BS to the drive. Sent the drive back with their RMA # and didn't hear from therm for...Read more
Company wrote 0 public responses to the review from Oct 04, 2017.
And on top of that, they don't care and there is no way to recover except to spend more money with another corrupt company that they have advised me to use to get back my data. I am livid. Isn't there a class action suit or something? I have My Passports for Mac that I...Read more
Company wrote 0 private or public responses to the review from Sep 19, 2017.
I would start my post with acknowledging that WD executives on support are PATHETIC!! They tried to debug the problem for more than 15 hours(daily 3-4 hrs) after giving the statement "checking with resources" every 2 minutes and by chance one of the executive was able...Read more
Company wrote 0 public responses to the review from Sep 10, 2017.
I updated my passport about twice a week religiously. Then my hard drive crashed due to a virus. I restored my computer back to out of the box new. I didn't worry because all my info was on my passport ultra, I had even looked at it and it seemed to be all there. I...Read more
Company wrote 0 public responses to the review from Aug 23, 2017.
Western Digital technical support staff and Indian mixed with the RMA Department, had a tendency of making me go back and forth going through circles and loops. As well as most customer support agents continued lying and as well as falsifying information. That resulted...Read more
Company wrote 0 private or public responses to the review from Aug 16, 2017.
Ok so i bought 3 new 6tb wd blue drives and 2 out of the 3 were bad,, one made a huge noise right out of the box the second had 136 bad sectors .. exsqueese me these were new drives.... anyhoo called wd registered them made a claim did a rma and sent them in as...Read more
Company wrote 0 public responses to the review from Jul 14, 2017.
The WD Backup soft did not find my device (WD passport) even if WD the discovery utility found it easily, the drivers did install nicely. I checked the WD Web site, followed the recommendations, downloaded the last version of the backup app: still not working. I then...Read more
Company wrote 0 public responses to the review from Jun 28, 2017.
I didn't like
- Customer service
- Backup sofware
A rarely used Passport external drive was used to (re)save data from my Mac computer. It failed and I cannot mount the device as it is not recognized by my computer. Looked online for multiple solutions, none of which worked and contacted Western Digital support. They...Read more
Company wrote 0 private or public responses to the review from May 03, 2017.
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