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I tried to set up a phone appointment 3 times this week in order to help me set up my new PR4100 for my business... Monday... 10am appointment (confirmed by email)... no call Wednesday...10am (confirmed).... no call Thursday I send a message on wd support web site......
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2.6
I didn't like
  • Customer service
#1121682
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Bought a 6tb external drive new in the box. Never worked even for a second as the drive could not be read by any computer. Called and spoke to a tect from WD and he had me do a lot of BS to the drive. Sent the drive back with their RMA # and didn't hear from therm for...
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1.0
#1110516
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And on top of that, they don't care and there is no way to recover except to spend more money with another corrupt company that they have advised me to use to get back my data. I am livid. Isn't there a class action suit or something? I have My Passports for Mac that I...
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1.3
I didn't like
  • Inability to protect me
#1102855
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I would start my post with acknowledging that WD executives on support are PATHETIC!! They tried to debug the problem for more than 15 hours(daily 3-4 hrs) after giving the statement "checking with resources" every 2 minutes and by chance one of the executive was able...
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1.5
I didn't like
  • Complications
#1098788
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I updated my passport about twice a week religiously. Then my hard drive crashed due to a virus. I restored my computer back to out of the box new. I didn't worry because all my info was on my passport ultra, I had even looked at it and it seemed to be all there. I...
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1.3
#1091125
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Western Digital technical support staff and Indian mixed with the RMA Department, had a tendency of making me go back and forth going through circles and loops. As well as most customer support agents continued lying and as well as falsifying information. That resulted...
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2.0
I didn't like
  • Lost a lot of respect for wd
#1088457
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Ok so i bought 3 new 6tb wd blue drives and 2 out of the 3 were bad,, one made a huge noise right out of the box the second had 136 bad sectors .. exsqueese me these were new drives.... anyhoo called wd registered them made a claim did a rma and sent them in as...
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spoonielove1223_69
spoonielove1223_69

not sure that will happen with me and my sister.

#1074228
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The WD Backup soft did not find my device (WD passport) even if WD the discovery utility found it easily, the drivers did install nicely. I checked the WD Web site, followed the recommendations, downloaded the last version of the backup app: still not working. I then...
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2.2
I didn't like
  • Customer service
  • Policy
  • Backup sofware
#1067441
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A rarely used Passport external drive was used to (re)save data from my Mac computer. It failed and I cannot mount the device as it is not recognized by my computer. Looked online for multiple solutions, none of which worked and contacted Western Digital support. They...
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1.8
#1042379
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Very Dishonest I have to totally agree with the reviewer "Awful Warranty" 1 of 2 my brand new 10TB Helium was DOA it wouldn't even power on, when I called RMA they said that they can sent me replacement (recertified) I was like what! are you kidding me I paid almost...
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#1012800
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