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Bought a 6tb external drive new in the box. Never worked even for a second as the drive could not be read by any computer. Called and spoke to a tect from WD and he had me do a lot of BS to the drive. Sent the drive back with their RMA # and didn't hear from therm for...
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1.0
#1110516
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And on top of that, they don't care and there is no way to recover except to spend more money with another corrupt company that they have advised me to use to get back my data. I am livid. Isn't there a class action suit or something? I have My Passports for Mac that I...
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1.3
I didn't like
  • Inability to protect me
#1102855
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I would start my post with acknowledging that WD executives on support are PATHETIC!! They tried to debug the problem for more than 15 hours(daily 3-4 hrs) after giving the statement "checking with resources" every 2 minutes and by chance one of the executive was able...
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1.5
I didn't like
  • Complications
#1098788
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Western Digital Backup Software Review

Western Digital
#937890
1.0
Details
Their horrible Smartware software led me to believe I had a safe file backup. No obvious warning that some file types were excluded. I lost years of source code when my drive crashed and I found it was not backed up. A nightmare! A less than zero rating. Sell the hardware and don't pretend you know anything about software!!!
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Western Digital - Review about Faulty Hard Drives from Chicago, Illinois

Western Digital
#484577
I purchased a 1tb (my book) worked well for a couple months then crapped out. So I then purchased another 2tb drive same results I lost all data and will not ever buy your product Ever Again!
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I updated my passport about twice a week religiously. Then my hard drive crashed due to a virus. I restored my computer back to out of the box new. I didn't worry because all my info was on my passport ultra, I had even looked at it and it seemed to be all there. I...
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1.3
#1091125
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Western Digital technical support staff and Indian mixed with the RMA Department, had a tendency of making me go back and forth going through circles and loops. As well as most customer support agents continued lying and as well as falsifying information. That resulted...
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2.0
I didn't like
  • Lost a lot of respect for wd
#1088457
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Ok so i bought 3 new 6tb wd blue drives and 2 out of the 3 were bad,, one made a huge noise right out of the box the second had 136 bad sectors .. exsqueese me these were new drives.... anyhoo called wd registered them made a claim did a rma and sent them in as...
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spoonielove1223_69
spoonielove1223_69

not sure that will happen with me and my sister.

#1074228
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The WD Backup soft did not find my device (WD passport) even if WD the discovery utility found it easily, the drivers did install nicely. I checked the WD Web site, followed the recommendations, downloaded the last version of the backup app: still not working. I then...
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2.2
I didn't like
  • Policy
  • Backup sofware
  • Customer service
#1067441
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A rarely used Passport external drive was used to (re)save data from my Mac computer. It failed and I cannot mount the device as it is not recognized by my computer. Looked online for multiple solutions, none of which worked and contacted Western Digital support. They...
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1.8
#1042379
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Very Dishonest I have to totally agree with the reviewer "Awful Warranty" 1 of 2 my brand new 10TB Helium was DOA it wouldn't even power on, when I called RMA they said that they can sent me replacement (recertified) I was like what! are you kidding me I paid almost...
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#1012800
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Contact Western Digital

Mailing Address:
Western Digital
20511 Lake Forest Drive
Lake Forest, CA 92630-7741
Phone:
(949) 672-7000
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Just awful warranty service, whether you're buying hard drive with 3 or 5 year warranty it will make no difference. If you happen to RMA you drive say DOA or week old they will be resending you recertify drive until your warranty term runs out they don't really care,...
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Anonymous
Alan

Very Dishonest I have to totally agree with the reviewer "Awful Warranty"1 of 2 my brand new 10TB Helium was DOA it wouldn't even power on, when I called RMA they said that t...

1.1
Product
#1012387
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