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  • Oct 14
  • Accessories and programs
  • Hard Drive Crash
  • 13
  • REVIEW RATING 4/5

I purchased a new WD thunderbolt drive for my Macbook Pro. Within 4 months the second disk in the drive failed. I lost a considerable amount of data. Not a cheap drive by any means. This is what I received back from WD: Thank you for contacting Western Digital Customer Support. We would like to apologise for the time it took for us to reply to your email. As far as I understand, you are using... Read more

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  • Aug 12
  • Accessories and programs
  • Eglin Afb, Florida
  • External Hard Drive
  • 20
  • REVIEW RATING 5/5

Got a new 1 TB Western Digital external hard drive, the My Book Essentials with Smartware. Smartware really $ucks It is painfully slow, hangs, crashes a lot & takes forever to switch tabs looong hour glass no way to verify if the backup is good. This “SmartWare” is Western Digital’s attempt to introduce their backup and security solution onto unsuspecting consumers. You know about it because... Read more

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  • Apr 28
  • Accessories and programs
  • External Hard Drive
  • 13
  • REVIEW RATING 3/5

I bought a WD My Passport HD less than 6 months ago and transferred all my music and movies to it from my laptops overloaded hard drive. It had 500MG on a 1 TB and began failing to be recognized my laptop recently the failed completely today. I have been to numerous website trying to find a fix but there are none. In short I have lost all of my data and now this piece of cheese is toast. I tried... Read more

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  • Apr 28
  • Accessories and programs
  • Hard Drive Cable
  • 7
  • REVIEW RATING 4/5

I needed an HD cable, ordered on 4/22, paid extra for "2-day shipping" assuming I would receive it by 4/24 or 4/25 at the latest; received email stating it was shipped on 4/23 - o.k., delivery by 4/25 -right? Today is 4/28, UPS says it has gone out for delivery but I haven't yet received the cable yet. Customer service by phone made various ridiculous claims that the shipping & delivery was... Read more

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I purchased a 1tb (my book) worked well for a couple months then crapped out. So I then purchased another 2tb drive same results I lost all data and will not ever buy your product Ever Again! Add comment

  • Apr 10
  • Software
  • Jersey City, New Jersey
  • Western Digital Passbook
  • 16
  • REVIEW RATING 3/5

I bought a Western Digital Passbook for Mac in January and in April after I had moved all of my important work and used it as a backup it stopped working. Took it to a data recovery center and they said the drive was built faulty. It will cost me upwards of $500 to replace the lost files. I will never buy a drive from this company again. There was no warning or any kind of prior failure on the... Read more

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  • Feb 21
  • Accessories and programs
  • Usb-Sata Bridge
  • 36
  • REVIEW RATING 4/5

I have a My Book Essentials 3.0 TB external hard drive which stopped working rather suddenly. I searched on Google and, as it was out of warranty, I decided to implement some advice I'd found on youtube.com. I removed the hard disk from the enclosure and after a series of simple tests, determined that the USB-SATA bridge which makes it possible to connect to a computer via USB was faulty. I... Read more

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  • Nov 20, 2013
  • Accessories and programs
  • Bad Drives
  • 5
  • 5
  • 42
  • REVIEW RATING 4/5

Western Digital -- These are the WORST drives in the industry - and the tech support is completely non-responsive. I lost my entire music collection, all of my photos, and a number of irreplaceable files - you would be better either buying a brick (cheaper and works better) or buying a REAL drive. I am appalled that this company is even in business ... truly the worst product I have ever... Read more

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  • Aug 28, 2013
  • Accessories and programs
  • New York City, New York
  • External Hard Drive Replacement
  • 16
  • REVIEW RATING 3/5

I had a 2006 external hard drive which Dell suggested I buy when I got my 2006 Dell desktop. When that finally died, and I tried to copy the files to my new Dell laptop, the external hard drive failed. I tried contacting Western Digital through their online interface, but they no longer even listed the model of my hard drive, so I had to select a different model just to communicate with them. ... Read more

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  • Jun 21, 2013
  • Accessories and programs
  • Cambridge, England
  • Hard Drive Purchase
  • 1
  • 1
  • 41
  • REVIEW RATING 2/5

Purchased a 1TB hard drive from Western Digital with the intent on moving some files and photos from my computer to free up space and ultimately speed up the system. With this process completed I continued to use the hard drive as I have any normal Hard Drive in the past, when one day it wasn't there. I checked all over on my computer to find it, checking on another on my house it was described... Read more

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